Refund policy
Consumers have a one-month right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period shall be one month from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must notify us (Eminia Trading GmbH, Gernotstrasse 16, 44319 Dortmund, Germany, e-commerce@eminiatrading.com, telephone: +49 231 886 8082) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send your notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. For goods that cannot be returned by regular mail due to their nature, the cost will be EUR 75. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods other than what is necessary to check their quality, properties, and functioning.
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Eminia Trading GmbH, Gernotstrasse 16, 44319 Dortmund, Germany, e-commerce@eminiatrading.com
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is made on paper)
– Date
(*) Delete as appropriate.
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period shall be one month from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must notify us (Eminia Trading GmbH, Gernotstrasse 16, 44319 Dortmund, Germany, e-commerce@eminiatrading.com, telephone: +49 231 886 8082) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send your notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. For goods that cannot be returned by regular mail due to their nature, the cost will be EUR 75. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods other than what is necessary to check their quality, properties, and functioning.
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Eminia Trading GmbH, Gernotstrasse 16, 44319 Dortmund, Germany, e-commerce@eminiatrading.com
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is made on paper)
– Date
(*) Delete as appropriate.