Refund policy

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within one month without providing any reasons. The cancellation period is one month from the day on which you, or a third party designated by you—other than the carrier—take(s) possession of the goods.

To exercise your right of cancellation, you must inform us (Eminia Trading GmbH, Gernotstrasse 16, 44319 Dortmund, Germany, e-commerce@eminiatrading.com, telephone: 02318868082) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model cancellation form, though this is not mandatory. You may also exercise your right of cancellation online at https://account.eminiashop.com. If you use this online option, we will promptly send you an acknowledgment of receipt on a durable medium (e.g., via email), including details of the content of your cancellation notice as well as the date and time it was received.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of your right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). This reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive notification of your decision to cancel this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us or to Eminia Trading GmbH (Tronjestraße 4, 44319 Dortmund, Germany) without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish their nature, characteristics, and functioning.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

– To Eminia Trading GmbH, Gernotstrasse 16, 44319 Dortmund, Germany, e-commerce@eminiatrading.com

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is submitted on paper)

– Date

(*) Delete as applicable.

Special Notes
If you finance this contract through a loan and subsequently withdraw from the contract, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are also your lender, or if your lender involves us in the financing process. If the loan amount has already been transferred to us by the time the withdrawal takes effect, your lender shall—in relation to you—assume our rights and obligations arising from the financed contract with regard to the legal consequences of the withdrawal or the return of goods. The latter does not apply if the contract in question concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives).

If you wish to avoid contractual obligations as comprehensively as possible, you should exercise your right of withdrawal and also withdraw from the loan agreement, provided that you are likewise entitled to a right of withdrawal in that regard.